Customer Success and Support Representatives – Tech Startup

Our client is a customer-centric tech startup that is looking for empathetic and proactive Customer Success and Support Representatives to join their team and help them deliver exceptional customer experiences.

Responsibilities:

• Provide timely and effective support to customers via various channels (e.g., email, phone, chat)
• Troubleshoot and resolve customer issues and concerns
• Educate customers on product features and best practices
• Gather customer feedback and insights to inform product development and improvements
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Contribute to the development and maintenance of customer support documentation and knowledge base

Requirements:

• Bachelor’s degree in Business, Communications, or a related field
• Proven experience in customer success or support in a tech startup environment
• Strong communication and interpersonal skills
• Excellent problem-solving and troubleshooting abilities
• Familiarity with customer support tools (e.g., Zendesk, Intercom) and CRM systems (e.g., Salesforce)
• Ability to work independently and collaboratively in a fast-paced environment
• Passion for delivering exceptional customer experiences and building long-term relationships

Interested candidates, please send your CV through Apply Now or to the email address shown in the company overview. For more suitable opportunities in your specialised industry, please visit our website at www.lauriswalton.com.